Frazer is a degree-trained audiologist with extensive, varied experience across the profession. Two spells in the NHS held him to the highest clinical standards in diagnosing and treating hearing loss, and his time working for one of the world’s leading hearing technology manufacturers gave him a deep understanding of the latest technology and how to get the most from it.
Almond Hearing exists because Frazer believes hearing loss should never be a barrier. Not to work, not to conversations with the people you love, not to any part of life. That belief, and the kindness behind it, shapes everything we do, from how we treat clients to how we treat each other. It’s his ethos, and it’s the reason Almond Hearing feels the way it does.
Susie leads on brand, marketing, client experience, and business development at Almond Hearing. With a background in customer service and training, she brings creativity and precision to everything from marketing materials to the feel of each clinic.
Since we first opened in Livingston in 2020, Susie has shaped the vision and direction of the business, making sure every part of the client journey reflects our clinical excellence and independent spirit. She’s passionate about building something meaningful, for the team, for clients, and for the future.
Iain trained for his postgraduate diploma in Audiology at Queen Margaret University in Edinburgh, and spent eight years as an NHS audiologist, most of them at the New Victoria Hospital in the Southside. For the last five, alongside busy ENT and hearing clinics, he ran tinnitus clinics and joined the Scottish Tinnitus Advisory Group.
Too many people are told their tinnitus is just something to live with. Iain doesn’t see it that way. He’ll sit with you, take it seriously, and work through it with you properly, because he knows what a difference it makes when someone finally feels heard.
Before audiology, Iain was a professional musician and studied Applied Music at Strathclyde. Sound has shaped his whole life, and it’s part of why he cares so much about protecting it for other people.
Lindsey has worked in private audiology for more than nineteen years, across just about every kind of hearing care there is. In that time she’s helped a great many people hear the world more clearly again, and she’s never lost sight of the fact that each one arrived with their own story.
She leads our Broughty Ferry clinic, and she runs it the way she believes hearing care should be done. Unhurried, personal, and built entirely around you. Whether you’re coming in for advice, for hearing technology, or for help with devices you already have, Lindsey gives you the time and the honesty to make the right decision for yourself.
Pete studied biology at Edinburgh before training in audiology at Queen Margaret University, then completed a Master’s researching vestibular testing. His specialism is balance.
When your balance goes, it takes your confidence with it, and it can quietly shrink your world. Pete understands that, and he won’t rush you. He works through vestibular assessment carefully, step by step, until you feel steady enough to get back to the things you’ve been
holding off on.
Before all of that, Pete’s grounding in biology gives him a real depth of understanding about how the body works, which matters when the problem is as intricate as balance.
Nicola brings more than thirty years in audiology to Almond Hearing, most of it in the NHS and a good deal of it in paediatrics, working with children of every age and every level of nervousness. It takes real patience and warmth to do that well, and Nicola has both in abundance.
Ask her about her favourite part of the job and she’ll tell you it’s the people who’d really rather not be there. The ones who find the whole thing daunting, or who’ve put off coming for far too long. She has all the time in the world for them, because she knows they’re often the ones who need her most.
What Nicola wants is simple. For you to feel comfortable, to understand your own hearing, and to leave with the help you actually need. After more than thirty years, that’s still what gets her up in the morning, and it’s exactly why she fits in so well with us.
Che came to audiology from the technical side of sound, with a BSc honours degree in Audio Technology where he specialised in audio forensics, before going on to his postgraduate diploma in Audiology. He’s now completing a Master’s, with a dissertation looking into the acoustics of different hearing technology fitting methods.
With us, Che works mainly with medicolegal clients and in tinnitus care, including Lenire treatment. It suits him. He spent three years with NHS Forth Valley and now works as a Senior Audiologist there too, focusing on complex adult cases, tinnitus, and severe to profound hearing loss, and he supports the Scottish Tinnitus Advisory Group. He also supervises Master’s audiology students, which tells you something about how much he values doing this properly and passing that on.
For all the qualifications, what stands out about Che is how much he cares. He takes the time to understand what each person actually needs, and he won’t rest until they’ve got it. He’s a thoughtful, gentle presence in the clinic, and a lovely person to be looked after by.
Lynsey has been a registered nurse since 2009 and has specialised in wax removal since 2016. She takes on the more complex cases, including mastoid cavities and children aged five and up, and our audiologists refer to her directly when a case needs that extra level of care. She also trains our audiologists across every clinic, so that wherever you see us, your wax removal meets the same high standard.
Before joining us, Lynsey worked at a nurse-led ENT clinic in the city and was already a familiar face, we used to refer clients to her for home visits. She liked what she saw and made the move across. Calm, capable, and a brilliant fit with the team, Lynsey puts even the most nervous clients at ease.
Zoë keeps our clinics running beautifully, bringing years of experience managing operations for one of the UK’s leading garden centres, along with a real entrepreneurial streak from working in her own family business.
What you’ll notice first, though, is her warmth. Zoë has a way of making people feel welcome the moment they walk in, and behind that easy friendliness is someone making sure every detail of your visit is taken care of.
Karen has spent more than twenty-four years working closely with older adults, finding solutions that suit each person rather than the other way round. It’s made her wonderfully easy to talk to, and quick to put people at ease.
She greets every client by name and with a genuine smile, and she keeps a careful eye on the small things that make a clinic feel calm and cared for. With Karen front of house, you’re looked after from the moment you arrive.
Eden is often the first friendly face you’ll meet at our Broughty Ferry clinic. She’s recently left school and brings a brightness and energy to the role, along with a strong work ethic well beyond her years.
She genuinely cares about getting things right for people, whether that’s a booking, a question, or just making sure the clinic feels calm and welcoming. Eden looks after everything quietly behind the scenes so that, from the moment you walk in, you feel relaxed and in good hands.
Val cares, genuinely and visibly, about looking after people well. She’s spent years in both the public and private sectors, including a long stretch in the NHS, and she brings all of that to the way she runs front of house in Livingston.
She’s warm, she’s bubbly, and she has a real knack for making people feel at ease the moment they arrive. Whether you’re a familiar face or coming in for the first time, Val will make sure you’re well looked after from the doorstep onwards.
Julie has a background in both the legal world and specialist luxury retail, which means she knows how to look after people properly and pay attention to the details that matter. That care shows in everything she does at our Clarkston clinic.
She’s at her happiest helping others, and it comes through the moment you meet her. Warm, calm, and genuinely glad you’re there, Julie takes real pride in making sure every client feels welcome and well cared for.
Karen has spent many years in client-facing roles across both the public and private sectors, with a background in education, staff training and development. It’s given her an easy, approachable way with people that you’ll notice straight away.
She greets every client with a smile, new faces and familiar ones alike, and she has a gift for making the clinic feel calm and unhurried. With Karen front of house in Dumfries, you’ll always feel relaxed and well looked after.
Leanne joins us with more than fourteen years in education and a background in customer service before that, including a spell in the luxury car world where she first found her love of looking after people well. She has a natural way of connecting with whoever’s in front of her.
She’s warm, she’s thoughtful, and she takes real care to make every client and their family feel welcome. Leanne is genuinely glad to be part of a team whose whole purpose is making a difference to people’s lives, and it shows in how she treats everyone who comes through the door.
Maggie is one of the first faces you’ll meet at our Broughty Ferry clinic. Her career has spanned financial services and the Civil Service, including many years in learning and development, so she’s spent a working lifetime looking after people and putting them at ease.
She can strike up a conversation with anyone, and her smile genuinely lifts the room. Maggie takes the time to get to know our clients and makes sure everyone feels comfortable and well looked after from the moment they arrive. She works closely with Lindsey to keep the clinic running smoothly and every visit a good one. We’re lucky to have her.
