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our team

Local clinical excellence

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Frazer Paterson

Director and Clinical Audiologist (BSc, PgDip, HCPC, MSHAA)

Frazer, a degree trained audiologist has extensive and varied experience in the world of Audiology.  With two spells in the NHS he was held to the highest clinical standards in the diagnosis and treatment of hearing loss.  

His experience working for one of the world’s leading hearing aid manufacturers has exposed him to the latest hearing aid technology and how to maximise its potential.  Frazer is passionate that hearing loss should not be a barrier to employment, limit a person’s ability to communicate with friends and family or curtail any aspect of their life.  

He is passionate about Almond Hearing becoming the trusted hearing care provider in his local community and making a small contribution to improve lives.

Susie Darroch Paterson

Director and Front of House

Susie leads on our brand, marketing, client experience, and business development at Almond Hearing. With a background in customer service and training, she brings both creativity and precision to everything from marketing and materials to the overall feel of each clinic.

Since we first opening in Livingston in 2020, she’s been instrumental in shaping the vision and direction of the business, ensuring that every part of the client journey reflects Almond Hearing’s high standards, clinical excellence, and independent spirit. Susie is passionate about building something meaningful for the team, for the clients, and for the future.

Iain N Edgar

Director and Audiologist (BA PgDip HCPC MSHAA)

Iain studied for his postgraduate diploma in Audiology at Queen Margaret University in Edinburgh. He has 8 years of experience as an NHS audiologist, most of which he spent at the New Victoria Hospital in The Southside. For the past 5 years, alongside busy ENT and Hearing Aid clinics, he has taken tinnitus clinics and been involved in the Scottish Tinnitus Advisory Group.

In addition to his NHS work, Iain has worked privately for the past two years. He has now decided to open a private clinic in his local community of Clarkston, where he is eager
to make a small but meaningful difference in improving people’s quality of life.

Before becoming an audiologist, Iain was a professional musician and studied at Strathclyde for a BA in Applied Music. This gives him a unique perspective on hearing and sound.

Peter Lucas-Herald

Clinical Audiologist
(MSc Bsc (Hons) AHCS HCPC)

Peter has a strong academic background, first graduating with a biology degree from Edinburgh University before moving on to study audiology at Queen Margaret University. He then completed a master’s degree in audiology, researching vestibular testing methodology.

Peter has been working as a clinical audiologist within the NHS, taking a particular interest in vestibular assessment and reassessment. Balance problems can be incredibly debilitating and Peter has a passion to work with these clients to regain their confidence and help them return to a normal life.

Lindsey Ostrowski

director and lead audiologist Broughty Ferry
(RHAD, MSHAA, HCPC)

Lindsey has worked in the private audiology sector for over 19 years, gaining extensive experience across a wide range of hearing care services. Known for a patient-centred approach and a commitment to high clinical standards, Lindsey has helped many people improve their hearing and overall quality of life.

Now, Lindsey is bringing that experience to Broughty Ferry, opening a dedicated private audiology clinic in the heart of the community. With a strong belief in personalised care, she is proud to offer expert hearing assessments, advanced hearing aid technology, and ongoing support tailored to each individual’s needs.

Whether you’re seeking advice, new hearing aids, or help with existing devices, Lindsey is here to make hearing care more accessible and supportive for the people of Broughty Ferry and the surrounding area.

Zoë tooth

Operations Manager & Front of House

Zoë joins Almond Hearing’s Clarkston clinic as Operations Manager and Front of House. With a background as an Operations Manager at the UK’s leading garden centres, Zoë brings extensive organisational and operational expertise to the role. Additionally, her experience working in her family business and contributing to the growth of other enterprises showcases her entrepreneurial spirit. Known for her kind and approachable nature, Zoë is poised to make clients feel welcome while supporting the business with her exceptional organisational skills. Almond Hearing is thrilled to have her on board.

Karen MacEwan

Front of House in Livingston & Clarkston

Karen brings over 24 years of experience working closely with older adults, helping them find solutions tailored to their specific needs. Her approachable nature and problem-solving skills make her a perfect fit for the front-of-house role at Almond Hearing. Karen ensures that the clinic runs smoothly, greeting every visitor with warmth and a welcoming smile. Her expertise in customer service, especially in specialist retail, allows her to provide a high level of care and attention, ensuring that each client feels comfortable and well looked after.

Eden Ostrowski

Front of house In Broughty Ferry

Eden is the friendly face who welcomes you to the clinic. Having recently left school, she brings a fresh energy to the front-of-house role, along with valuable experience gained from working in a local shop. Eden’s natural warmth, strong work ethic, and excellent organisational skills make her a great first point of contact for patients.
 
She is passionate about creating a calm, welcoming environment and is always happy to help with enquiries, bookings, and day-to-day support. Eden ensures the clinic runs smoothly behind the scenes so that each visitor feels relaxed and well cared for from the moment they arrive.

Val Logan

Office Manager & Front of House Livingston

Val is passionate about delivering exceptional customer service and brings a wealth of experience from both the public and private sectors. With many years spent working in the NHS, she also brings valuable industry knowledge to her role at Almond Hearing. Val’s enthusiasm for excellence, combined with her welcoming and bubbly nature, makes her a great asset to the team. She is excited to meet new clients and looks forward building relationships with existing ones.

Julie McKay

Office Manager & Front of house Clarkston

With an extensive background in both the legal sector and specialist luxury retail, Julie brings with her a wealth of valuable customer service experience. Her warm and friendly nature, coupled with her excellent administrative skills, ensures that she is well placed to look after the individual needs of each of our clients.    
 
At her happiest when she is helping others, Julie takes pride in delivering a caring and professional service.  She is delighted to be working within our local community and looks forward to welcoming all clients, existing and new, to our clinic.

Leanne Henderson

Front of House Dumfries

Leanne joins Almond Hearing with over 14 years’ experience in education and a strong background in customer service. Before becoming a teacher, she worked as a receptionist, including in the luxury car sector, where she developed a passion for providing an exceptional client experience.

With her teaching background, Leanne brings excellent communication and organisational skills and a genuine ability to connect with people. She is approachable, compassionate, and takes pride in creating a warm and welcoming environment for every client and their family. Leanne is delighted to be part of a team that makes a positive difference to people’s lives through outstanding care and service.

Karen Myers

Front of house Dumfries

Karen has spent many years in a variety of customer facing roles, both at a national and local level. She brings a wealth of customer service from the public and private sectors with a background in education, staff training and development. Karen is very approachable and creates a warm friendly front of house experience for every client, new and old. Always welcomed with a smile; her customer centred approach allows for a high level of service where each client can feel relaxed and well looked after.